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Frequent Asked Questions
Do I need a prior prescription?
Do you ship globally?
How can I find out if my order has shipped?
How do I place an order?
How long will it take for me to receive my medication?
I am having issues placing an order, what can I do?
I am interested in buying a medication, but I am taking another one. Is it safe?
I only received part of my order?
Is it possible to change my shipping address?
What is eCheck?
What are the differences between generic and brand name medications?
What do you do with my private information?
What forms of payment does American Pharmacy accept?
What happens if I receive an incomplete order?
What is the quality of generic drugs?
What is your cancellation policy?
What is your return / refund policy?
What shipping methods to you provide?
Which countries do you ship to and which don't?
Why are generic drugs cheaper than brand name ones?
Will my order be shipped discretely?
Are credit card transactions over the Internet safe?
Where are your medications shipped from?


Do I need a prior prescription?
All orders are required to have prescriptions as per local and international laws. If you do not have a prescription, and in order to make your shopping experience hassle free, our qualified on-staff physician will issue a prescription for each order so we can legally fill and ship your order. We recommend you seek a physical and medical examination with your local physician or family doctor.

Do you ship globally?
We can ship your order almost anywhere. We do not however, ship to Canada or some other higher risk countries.

How can I find out if my order has shipped?
Please Select My Account, Login and then select Order History to see the orders status.

How do I place an order?
When you click "Buy Now" from any product page, you will be taken to our secure shopping cart, where you will be asked to fill in your contact information, shipping and billing information. At the bottom of the page you will be asked to input your Credit Card details. After you hit the "Confirm Order" button your order will be placed and you will receive a Thank You page along with your order number. For more information, please visit the page: How to Order.

How long will it take for me to receive my medication?
Depending where you are located, and which product you are ordering, we will ship your medication from one of our worldwide facilities. We ship most of our medications from India.

I am having issues placing an order, what can I do?
If you are having problems inputting data, or you are receiving some error when 'checking out' please contact our Support team by submitting a ticket and let them know the exact issue you are having. There should be no reason why you cannot place an order, but technical issues can arise!

I am interested in buying a medication, but I am taking another one. Is it safe?
In this circumstance, we highly advise you to ask your doctor to make sure taking more than 1 medication is safe. Some medications combined can be hazardous. If you are taking a medication (or more than 1), please seek a healthcare provider before purchasing anything from us to ensure your safety.

I only received part of my order?
If you ordered medications more than 200 pills then your order has been shipped with two separate packaging and they will arrive on the same day. If you have not received both packages within the same day then please contact our support team for the estimated time of arrival.

Is it possible to change my shipping address?
If you need to change your shipping address before your order has been shipped, you must submit a ticket to our Shipping department to let them know. Be sure to include your order number, name and the new shipping address (no PO Box). If your order has already been shipped, unfortunately, there is nothing we can do. You will not be able to change your address at that point.

What is eCheck?
Electronic Check (eCheck) allows you to make easy deposits online using your account. Transfers are safe and secure. E-check payment process with your bank account information, specifically the ABA Routing number, and Bank Account number & check number. The information is encrypted and sent securely over the Internet to our payment processor servers. Our payment processing bank requests an eCheck debit to your checking account the following business day through the Automated Clearing House (ACH). Because there is still manual intervention by the bank, electronic checks are not considered "real-time". Customer's account is usually debited within 1-2 business days. Once the eCheck transaction is approved, we will ship your order immediately.

What are the differences between generic and brand name medications?
Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer. For more detailed information on the differences between Brand Name and Generic Medications, please check the detail on home page.

What do you do with my private information?
The information you provide to us via our secured shopping cart is 100% secure, and we will never give out that information to anyone, or use it to SPAM you.

What forms of payment does SunDrugstore accept?
We currently accept two types of payment on our website: Credit Card (VISA only) and USA eCheck.

What happens if I receive an incomplete order?
If something goes wrong with the shipment we will resend your package free of charge to you.

What is the quality of generic drugs?
To be considered "bio equivalent / therapeutically equivalent" to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only.

What is your cancellation policy?
You may cancel your order before your order is shipped (within 12 hours). We can not accept order cancellation once the order has been shipped. To learn more, please see our Cancellation Policies.

What is your return / refund policy?
We do not accept any returns on medication, however if you have not received your order, or if you have been short-shipped, we can provide you a reship or a refund. Please see our Return & Refund policy for more details.

What shipping methods to you provide?
We ship via Registered Air Mail or EMS and delivery can take anywhere between 7 and 21 business days depending on which Shipping option you choose.

Which countries do you ship to and which don't?
All products are shipped worldwide except for the following restrictions. And we do not ship products to Canada at this time.

Why generic drugs are cheaper than brand name ones?
They're less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it.

When the patent runs out, drug companies can apply to the Food and Drug Administration to sell generic versions of the drug. And because they don't have to worry about investment costs, the competing companies can often sell the drug for 50 percent to 80 percent less than the cost of the brand name.

Will my order be shipped discretely?

Yes your order will be shipped in an unmarked package.

Are credit card transactions over the Internet safe?
The credit card area on our site is secure. We utilize industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many Internet stores similar to ourselves, virtually eliminates credit card fraud on the Internet

Where are your medications shipped from?
We will ship your medication from one of our worldwide facilities. We ship our most of our medications from India & Europe.
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